October 1st 2015 is when a new consumer rights law came into force replacing older the older outdated ones like:
Clearer, easy to comprehend with impact upon buyers & sellers in business which sell goods or services to British customers.
UK Consumers spend almost 100 million every month
The main thrust of the legislation is to establish, rules guidelines and actions where a problem arises with the purchase and to provide a way to resolve disagreements between the parties involved in a dispute.
The Impact on companies that supply & fit solar panels is going to be great for homeowners as the new laws make it much easier to establish whether what you have bought (and how it was installed and performs) lives up to what the salesman claimed and what buyers were informed about at outset.
In effect, the product & service has to provide exactly what it is supposed to or you have redress – either in the form of replacement or financial compensation – bad news for pushy sales techniques & cowboy traders!
There is also a separate process for disputes via an Ombudsman using the ADR (Alternative Dispute Resolution) which allows for a cheaper & quicker option than taking the company court in cases where you can’t reach an amicable solution early on.
The Renewable Energy Consumer can initially be the first place to go when dealing with Renewable Energy complaints of this nature as they offer conciliation & arbitration services and you can go to their web page to learn how to complain – https://www.recc.org.uk/consumers/how-to-complain
Otherwise, from October 2015 for information and advice on these new laws go to The Citizens Advice Bureau. (https://www.citizensadvice.org.uk/)